Evaluating Student Voice: What Changes When Learners Lead?

REP4
The Challenge

REP4 empowers pre-college and college students to identify problems in higher education and pitch solutions directly to institutions. But does participating in REP4 actually change how students see themselves, their futures, and their ability to shape higher education? And when institutions implement student ideas, do they capture what students said mattered most?

Our Partnership

We designed an evaluation framework with REP4 to measure student outcomes and institutional alignment. We surveyed 337 students across seven institutions before, immediately after, and 3-4 months following regional summits. We also analyzed 44 student pitches from 2021-2024 and coded them against 13 institutional prototypes to identify alignment and gaps.

The Impact
  • REP4’s overall Net Promoter Score was +42, with significant variation across institutions (ranging from -45 to +100)
  • 81% of students said REP4 increased their belief that there’s a place for their voice in the future of higher education
  • Students reported REP4 strengthened their confidence, sense of purpose, and tools to take charge of their educational journey (subjective impact data)
  • Institutional prototypes aligned well with student priorities on mental health, peer support, and mentorship—but focused more heavily on academic success than students did, and missed student suggestions around counseling, college visits, and external partnerships
  • REP4 now has data to communicate impact to funders and institutions, plus recommendations for survey standardization and stronger integration into campus budgets
What We Learned

Pre-survey scores were already high (ceiling effect), making it difficult to detect statistically significant changes over time. Future evaluations would benefit from standardized data collection and earlier baseline measurement. The alignment analysis revealed opportunities for institutions to incorporate student ideas around career exploration and external collaboration.

Services Implemented